SEM e-Service App, a digital platform, was released on February 18, 2022, providing customers with online solutions for parts and technical information. It is an integration of digital technologies and aftermarket services, helping SEM machines be “easy to own.” The app improves equipment management efficiency, minimizes equipment downtime, and maximizes customer value. 

SEM e-Service is available to SEM dealers and customers all over the world in both Mandarin and English. No matter where they are, customers can easily access the service app from their computer or mobile device. SEM e-Service offers four key features covering aftermarket services.

Equipment Management – Provides efficient equipment management and data reporting. Customers can easily manage all their equipment by linking the machine to e-Service via the machine’s serial number. 

E-Book – Search machine information by model, find machine part numbers and improve customer experience with easy to access and accurate, online information. 

Service Manual – Provides online access to operation and maintenance manuals in multiple languages. Customers can work with their SEM dealer to access and view various service manuals related to machine maintenance and repair, improving their in-house service capabilities. The service manuals can be downloaded in a PDF format for offline viewing at anytime, anywhere. The disassembly and assembly videos are also available online.       

User Management – Customers control who can access their machines. Customer administrators can create subaccounts, assigning access permissions for machines.      

SEM e-Service provides customers with a wide range of digital solutions for more timely, convenient, and intelligent aftermarket services. Please scan the QR code to download the app and contact your local dealer immediately to complete the registration process. Enjoy easier maintenance with SEM e-Service.