Customer Support Agreement (CSA)

Customer Support Agreements

ent (CSA) offers solutions with both Point of Sale (POS) and aftermarket offerings to provide hassle-free ownership and maintenance, security of expert dealer support and peace of mind provided by equipment health management. Through CSA, we have an opportunity to deliver greater value to all customers, strengthen customer interaction across the life-cycle of their equipment, and customer can dedicate to their own core business.

Extend Equipment Lifetime

• Professional expertise service team
• SEM genuine parts for maintenance
• Execute PM strictly as OMM instruction
• Suggestions and training for daily operation and maintenance, etc.

Reduce Downtime

• Troubles and failures are identified early via daily inspections and solved timely
• Key components overhaul planning
• Good parts availability
• Regular machine inspections and efficient maintenance schedules

Lower Cost of Ownership

• Flexible payment options
• Diversified service options: component exchange, SEM SELECT parts, etc.
• More re-sale opportunity for used machines

Improve Equipment Health Management

• PM service reminder
• Parts inventory optimization
• Simplified parts procurement process
• Data support for annual equipment budget
• Online access to technical & service data

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